Frequently Asked Questions
What color scheme are the bells?
The bells match the boomwhackers color scheme called “Chroma-Note” – the same color system we use throughout all of Prodigies!
What Do I Do if One of my Bells Breaks?
If you received a set of bells and one is broken, let us know! We will ship you a replacement bell ASAP.
The bells are petty durable and kid-resistant, but alas, they’re not totally kid-proof. If you pull really hard on the top spring piece, you can break the seal that holds the spring and the lever in place. Sometimes, a well-placed drop of super-glue can fix this, depending on how it broke exactly.
If one of your bells ends up breaking after some use, let us know. Depending on which bell it is and where you live, we can generally ship replacements quickly and cheaply.
How Many Bells Should I Get?
In most cases, you’ll want every child participating in the program to have their own set of bells.
In both the classroom and at home, having a set for each child is a massive advantage. They can fully participate in every song and they’ll (hopefully) take more ownership over “my bells.” It also helps minimize competition for the bells amongst siblings.
That said, you certainly can split the bells up among two players to create a more duet type scenario. Many of the more difficult lessons suggest this anyway (i.e. each person takes 4 bells).
The problem is really in the earlier lessons where we focus on one, two or three notes, which happens in the majority of Chapters 1-5. In these lessons, many families who only have one set, end up having two kids participate but with different (aka the wrong) notes. This greatly diminishes the effectiveness of the ear training and the guided musical play that’s supposed to be taking place.
If you’re nervous about investing in the bells, take comfort in our 100% satisfaction guarantee on instruments! Plus, the C Major Preschool Prodigies bells sound amazing, hold up well and they’ll last for years!
Will my bells and books arrive in one shipment?
No. You’ll receive the bells shipped from one of our warehouses. The books will ship from our online printing distributor through Amazon.
How quickly will I receive my order?
We strive to fulfill all orders within 7-10 business days. Your order may be received sooner than that, but this allows time for the books to be printed and shipped by Createspace.
International Shipping – Do you ship bells and books internationally?
Yes, however, import duty and VAT (value added tax) may be imposed by your local authorities for each package. We typically charge a flat rate for what it costs to ship the items, but cannot charge for these extra fees in advance. When you receive your order, you may receive notice to pay a customs, VAT, or import duty to receive them. Please be aware of this before placing your order with us, so these charges won’t take you by surprise. You can find out what rates are charged for importing our products to your country through your local shipping carriers. This can vary by country from 5-20% of the value of the package. Since bells and books ship separately, the import fees would be assessed on each package when it arrives. If customs and other fees are not paid, the items may be returned to us.
What is your return policy?
For instruments and physical goods, we have a 30 day return policy.