If you purchased bells from us, they’re backed by a 2 year, 3 bell replacement policy (whichever happens first).
Replacement bells (under warranty) ship free in the U.S.
And of course, if you received a set of bells and one is broken, let us know! We will ship you a replacement bell ASAP.
The bells are petty durable and kid-resistant, but alas, they’re not totally kid-proof. If you pull really hard on the top spring piece, you can break the seal that holds the spring and the lever in place. Sometimes, a well-placed drop of super-glue can fix this, depending on how it broke exactly.