If you received a damaged package or product, we will replace it for you at no cost. Please forward your order confirmation and describe the delivery condition in as much detail as possible. We will ship you a replacement right away and set up shipping for you to return the damaged product.
Billing, Orders & Shiping
If you order bells and books, your order is likely to arrive in separate packages. Our bells generally ship from our South Carolina studio while books generally ship from an Amazon facility near your city/state. For specifics about your order, email [email protected]
If you ordered physical goods from our shop, you should receive a tracking email when you order ships! Not seeing your tracking email? Let us know at [email protected] and we will get back to you ASAP.
Yes. Our digital curriculum and website access is available worldwide (no shipping fees of course). We can also ship bells and books internationally, but shipping fees apply. Furthermore, you may incur VAT fees at your local post office depending on the size of your order. We also ship instruments and books internationally, but prices and […]
Pausing and Cancelling Memberships Pausing or cancelling your Prodigies Go or Pro Membership is easy. You can control your membership settings here: https://prodigiesmusic.com/my-account/members-area/ And your billing subscription here: https://prodigiesmusic.com/my-account/subscriptions/ You can pause or cancel your billing subscription whenever you want, and you’ll continue to have access to your membership until your next renewal/billing date. For […]